Complaints procedure

WeightWorks employees are committed to providing good quality patient care. However, it is possible that you are not completely satisfied with your stay, the way the communication went or treatment. In that case, please let us know so can address your wishes or complaints as soon as possible. A complaint is an expression of dissatisfaction with the treatment, the way of communication or care that is perceived by those involved as incorrect or unjustified. The complaint may relate to treatment, care, organization and financial aspects. WeightWorks has appointed a complaints officer in accordance with the Healthcare Quality, Complaints and Disputes Act (Wkkgz). WeightWorks is affiliated with Stichting Klachtenregeling.nl (www.klachtenregeling.nl)

Both the complaints officer and the disputes committee are accommodated here. For more information or to submit a complaint, please visit www.klachtenregeling.nl.

Corona counteracts in our clinic

We apply the Corona counteracts that apply according to the Ministry of Health, Welfare and Sport at the time of your visit.

  • One person is allowed to join you inside.
  • Disinfect your hands upon entering and touch as few things as possible, including your phone.
  • Where it is not possible to keep a distance of 1.5 meters, a face mask is worn.
  • Cough or sneeze into your elbow or into a clean tissue, throw it away after use.
  • Only touch your face, mouth or nose with a clean tissue, not with your hands.

There is only access for clients who do not have Corona-related complaints.

This means that when you come to us for an (urgent) appointment, you will be asked in advance whether one of the following complaints or situations applies to you:

Symptoms related to (possible) COVID-19 infection: cold, sneezing, cough, sore throat, difficulty breathing, fever (≥38⁰C). Besides this we ask you if within 14 days 1) have been in a designated transmission area, or 2) there have been (family) contacts with a proven COVID patient.